Privacy Policy

1. Who we are

This policy describes how Elite Preppers (“Elite Preppers,” “we,” “us” or “our”) handles personal information collected through our website, consultations, assessments and professional home preparedness services.

2. Information we may collect

Depending on how you interact with us, we may collect:

• contact information, such as your name, email address, telephone number and municipality;
• information you choose to provide about your household, home, priorities, accessibility considerations or service goals;
• project information needed to prepare a proposal, arrange delivery or complete approved work;
• communications, approvals, invoices and service records; and
• basic website and device information collected by our hosting, security, cookie or analytics tools, where enabled.

Please do not send medical records, financial account information, passwords, alarm codes or other highly sensitive information through a website form.

3. Why we collect and use information

We may use personal information to:

• respond to an enquiry and arrange an introductory call;
• assess whether our service is suitable for your household and location;
• conduct an authorized home assessment and prepare a written proposal;
• source, deliver, organize and document approved products and services;
• provide follow-up, warranty coordination or annual review services;
• operate, secure and improve our website and business; and
• comply with applicable law, accounting requirements or valid legal process.

4. Consent and choices

We seek meaningful consent where required and use information only for identified or reasonably related purposes. You may withdraw consent for optional uses, subject to legal, contractual or operational limits. Withdrawing consent may affect our ability to provide a requested service.

5. When information may be shared

We do not sell personal information. We may share limited information with service providers that support our website, email, scheduling, payment, accounting, storage or delivery functions, and with licensed trades or suppliers involved in work you have approved. We aim to share only what is reasonably necessary for the task.

We may also disclose information where required by law, to respond to valid legal process, or to protect the rights, safety and security of our clients, our business or others.

6. Safeguards, storage and retention

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information in our custody. No method of transmission or storage is completely secure. Information may be processed by service providers in Canada or other jurisdictions and may be subject to the laws of those jurisdictions.

We retain personal information only as long as reasonably necessary for the purposes described in this policy and for applicable legal, accounting, warranty or dispute-resolution requirements. We then securely delete, destroy or anonymize it where appropriate.

7. Cookies and website tools

Our website and service providers may use essential cookies and similar technologies for security, functionality and performance. If optional analytics or advertising tools are added, this policy and any consent notice should be updated to explain those tools and the choices available to visitors.

8. Access and correction

You may ask to access the personal information we hold about you or request a correction. We may need to verify your identity before responding. Some information may be exempt from access or correction where permitted by law.

9. Photographs and testimonials

We do not publish identifiable client names, home photographs, project details or testimonials without permission. Any request for public use will be made separately and in writing.

10. Changes to this policy

We may update this policy as our practices, service providers or legal obligations change. The “Last updated” date shows when the current version took effect.